Refund and Cancellation Policy
For Dating Diagnostic digital professional services operated by MV Astrosunshine Pvt Ltd.
Cancellation before work begins
You may request cancellation before our review work begins. If approved, the amount paid for the cancelled service will be refunded, less any non-refundable payment-provider charges where applicable and disclosed.
Cancellation after work begins
Once review work has begun, cancellation and any refund are assessed according to the work already completed. We do not promise an unconditional refund after substantial review work has started.
Completed digital services
A completed and delivered digital report, review, advisory session, or other personalised deliverable is generally not refundable merely because preferences or dating outcomes differ. This does not limit remedies for proven non-delivery or a material service error.
Duplicate or failed payments
A verified duplicate payment will be refunded. Failed, declined, or incomplete payments are not treated as completed purchases; if funds were debited without a confirmed order, contact us with the payment reference so we can reconcile the transaction.
Service non-delivery
If we do not deliver the purchased service within the applicable timeline and cannot resolve the issue or agree a revised date, you may request a refund review.
Express delivery
If an express-delivery fee was paid but the express timeline was missed for reasons within our control, that fee may be refunded even when the underlying service is completed. Express timing is subject to complete intake and service eligibility.
Incomplete intake and rescheduling
Delivery cannot begin until required intake material is complete. We may pause the timeline, ask for missing information, or reschedule an eligible advisory session. An incomplete intake is not automatically a service failure.
Approved refunds
Approved refunds are processed within 5–7 business days to the original payment method. Your bank or payment provider may take additional time to credit the amount after processing.
How to request help or raise a dispute
Email hello@datingdiagnostic.com with your purchase email, service, payment reference, and a short explanation. You can also use the Contact page. See our Delivery and Fulfilment Policy, Terms and Conditions, and Privacy Policy.